Juan Victor González

ServiceNow Technical Lead

Málaga, Andalucía, España jvgm.dev@gmail.com juanvdev

Currently working as a ServiceNow Technical Lead at DXC Technology. A person who has decided to turn his hobby into a way of life.

Lover of programming, design, photography, discovering the IoT, and the world inside machines. A big fan of Linux and customizing every tool that comes my way. Interested in applying and improving my skills in new and challenging projects that test my abilities and allow me to learn new technologies and tools.

Top Skills

Solution Implementation Technical Support IT Service Management

Experience

ServiceNow Technical Lead

DXC Technology

Mar 2025 – Present

ServiceNow Technical Consultant

Thirdera · Málaga, Spain

Sep 2023 – Mar 2025

ServiceNow Technical Consultant delivering implementation projects for international clients. 1 yr 7 mos.

Multiple Roles

Indra · Málaga, Spain · 2 yrs 5 mos

Apr 2021 – Aug 2023

ServiceNow ITSM Implementation Coordination Mar 2023 – Aug 2023

Technical coordination for an ITSM module implementation in ServiceNow, providing architectural design and best practices, collaborating with cross-functional teams to ensure successful deployment.

Technical Quick Response Team Lead Oct 2022 – Mar 2023

Led a team of three for an international telecommunications client, overseeing user story gathering and development using agile methodologies, improving productivity and client satisfaction.

ServiceNow Developer Feb 2022 – Oct 2022

Developed and delivered new features across PPM, ServicePortal, ITSM, CSM, Integrations, and Scripting, enhancing functionality and user experience.

ServiceNow Core ServicePortal ITSM CSM Integration Hub Business Rules Client Scripts UI Actions UI Policies ACL Script Includes

Technical Support Specialist Jul 2021 – Feb 2022

Provided technical support for an international telecommunications client, resolving incidents and implementing custom developments in ServiceNow Core to improve system performance and user experience.

Internship (Prácticas) Apr 2021 – Jun 2021

ServiceNow development fundamentals, ITSM, and CSA basics.

Education & Certifications

Education

Higher Technician in Multi-platform Applications Development

2018 – 2020

IES Los Montecillos

Computer Programming

Java · JavaFX · C · C++ · C# HTML5 · CSS3 · JavaScript MySQL · Oracle · MongoDB Android Development Salesforce (Apex · LWC) Unity 2D/3D

Certifications

Certified Application Developer CAD

ServiceNow

Certified Implementation Specialist – ITSM CIS-ITSM

ServiceNow

Certified System Administrator CSA

ServiceNow

Micro-Certification – Configure the CMDB

ServiceNow

C1 English

Cambridge English

Skills

ServiceNow Platform

ITSM CSM PPM CMDB ServicePortal Integration Hub Flow Designer Business Rules Client Scripts UI Actions UI Policies ACL Script Includes Reporting

Languages & Tools

ServiceNow

Java

HTML5

CSS3

MySQL

C

C++

C#

Unity

Methodologies & Soft Skills

Agile / Scrum ITSM Best Practices Architectural Design Team Leadership Cross-functional Collaboration Client Communication Linux Git IoT / Home Automation

Interests & Personal

Home Automation

Running a fully automated smart home with Home Assistant, Node-RED, ESPHome, Zigbee, Bluetooth gateways, and MariaDB.

IoT & Hardware

Constantly working with Raspberry Pis and Arduinos, always striving to build and improve embedded projects.

Photography

Passionate about photography, exploring different techniques, styles, and creative visual expression.

Linux & Open Source

Linux enthusiast who customizes every tool available, always staying on the cutting edge of open source software.

Nature

Nature lover who enjoys spending time with animals and plants, and exploring the outdoors.

Languages

Spanish (native) · English (C1) · LSE. Prefers watching content in its original language to keep improving fluency.

Photoshop (Advanced)

Photography

Design